Performance Metrics

Performance Metrics

Bennett Information Technologies performance metric development emphasizes the relationship between financial performance, management decisions and the organizations ability to meet its near and long term goals.

Our approach to the development of performance metrics considers all aspects of the organization and its operations. In doing this we emphasize the following means of concern:

· Measure all major objectives

· Use automated systems to gather data

· Measure what can be controlled

· Create discrete measures

· Clearly defined and easily understood measures

Based on these areas of concern, we evaluate the different perspectives to be considered:

· Customer – What does the customer require from the organization? How does the organization meet these requirements? Who are the real customers?

· Mission – What is the organization’s mission? What are the critical measurable aspects of the mission? Where is the organization going?

· Innovation Orientation – Measures of continuous process improvement

· Financial – Returns on investment, cost evaluation, cost reduction

· Quality –

· Productivity –

Our process for the development of the best performance measures is defined as follows:

· Determine who the stakeholders are

· Determine the chief indicators of success

· Continuously re-evaluate and revise

This basic process for the development of performance metrics provides the client with a set of measures designed to measure the timeliness, effectiveness and efficiency of the organization in meeting its strategic plans.